Job Description Data Center Hands & Feet L1 Engineer

Job Title: Data Center Hands & Feet Engineer
Level: L1 Support
Experience: 2–4 Years
Education: Graduate in any stream
Positions: 10
Location: [To be confirmed]
Work Mode: Onsite / Data Center

Job Summary

We are looking for Data Center Hands & Feet L1 Engineers to provide onsite physical support for servers, network, storage and other IT infrastructure. The role involves executing physical tasks as instructed by remote L2/L3 teams, basic troubleshooting, equipment checks, cabling, hardware replacement and maintaining data center documentation.

Key Responsibilities

- Perform onsite Hands & Feet support for servers, network, storage and other data center equipment.
- Perform physical server/network device checks, power cycling and equipment health checks.
- Assist with server installation, rack & stack, de-racking and equipment relocation.
- Perform cable tracing, patching, labeling and cable management.
- Support hardware replacement activities such as HDD/SSD, RAM, power supply, fan and other FRUs under approved instructions.
- Check and report LED/status indicators, alarms and hardware alerts.
- Assist remote L2/L3 teams during troubleshooting and maintenance activities.




- Perform console access, reboot and basic device-level checks as instructed.
- Support installation and replacement of network devices, servers and storage equipment.
- Maintain proper asset identification, inventory and rack documentation.
- Follow approved SOPs, MOPs and change procedures for all activities.
- Update tickets with activity details, photographs, serial numbers and resolution information where required.
- Coordinate with OEM/vendor engineers during onsite hardware support.
- Support scheduled maintenance windows, patching activities and data center changes.
- Escalate any abnormality or hardware issue to the appropriate L2/L3 team.

Required Skills

- Data Center Hands & Feet Support
- Server & Network Hardware Support
- Rack & Stack / De-racking
- Cable Management & Cable Tracing
- Hardware Replacement
- Basic Server Troubleshooting
- Power Cycling / Reboot Support
- Console Access
- Asset & Inventory Management
- Data Center Operations
- Incident / Service Request Handling
- SOP / MOP / Change Management
- Vendor/OEM Coordination
- Basic knowledge of Windows/Linux, Servers, Networking and Storage

📌 Data Centre Operations Engineer (Pune)
🏢 Eagle Information Systems
📍 Pune