Role & responsibilities

This role is responsible for the endtoend Order Management and Dispatch cycle, covering activities from PO review SAP order entry scheduling planning dispatch documentation closure GRN followup.

The position ensures accurate documentation, ontime dispatch, firsttimeright billing, and supports faster collections through strong coordination and process discipline.

Key Responsibilities

Order Management (PO Dispatch Readiness)

1. Review Purchase Orders and highlight deviations and nonstandard requirements.
2. Enter enquiries/orders in SAP with accurate BOM, taxes, delivery terms, and customer details.
3. Prepare delivery schedules in line with customer requirements and order commitments.
4. Finalize delivery schedules by securing customer PO and coordinating with Purchase, Planning, Production, and Quality teams.
5. Resolve predispatch clarifications and maintain complete, updated order documentation.
6. Coordinate customer and thirdparty inspections as required.
7. Track order progress until dispatch readiness and communicate status updates to customers.

Dispatch Execution (Dispatch Billing Readiness)

1. Coordinate LC/PI requirements and advance payments with customers and Finance.
2. Collect dispatch instructions and plan dispatch in coordination with logistics partners.
3. Issue dispatch instructions ensuring accuracy for invoicing and documentation compliance.
4. Track shipments and provide proactive updates to customers.
5. Ensure all required documents accompany the shipment (DC, packing list, test certificates,



inspection reports, etc.).
6. Ensure zero mismatches between PO, DI, dispatch documents, and the final invoice.

PostSupply Documentation (Billing Collection Readiness)

1. Follow up for GRN posting and performance/inspection certificates.
2. Close documentation gaps quickly to avoid billing or collection delays.
3. Maintain auditready documentation for the full cycle: enquiry dispatch billing collection.
4. Coordinate with the Collections team for ageing updates and invoice pack completeness.

Required Skills & Competencies

1. Robust understanding of the OrdertoCash (O2C) cycle in B2B/Manufacturing environments.
2. Proficiency in SAP (SD module) and MS Excel (filters, VLOOKUP, pivot tables).
3. High attention to detail and strong documentation accuracy.
4. Ability to coordinate effectively with Production, QA/QC, Purchase, Finance, and Logistics.
5. Effective communication with customers for schedules, dispatch updates, and documentation followup.
6. Ability to manage multiple orders, timelines, and documentation closures efficiently.

Qualifications

1. BE (Electrical).
2. 2-5 years experience in B2B Marketing / Sales / Business Development

(Experience in Purchase / Supply Chain / Sales Operations will also be considered).

Preferred candidate profile

Preferred Industry / Competitor Background

Candidates from similar industries or competitors are preferred, such as:

1. Transformer manufacturers
2. Switchgear manufacturers
3. Electrical equipment manufacturers
4. EPC contractors

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