Healthcare Operations Expert

Company: HiWox
Role Type: Equity-Based Founding Role
Work Mode: Remote / Hybrid
Commitment: 20-25 hours/week

About HiWox

HiWox is building a next-generation Personalized Wellness Intelligence Platform that combines healthcare science, structured health data, deterministic algorithms, AI, connected devices and expert consultation to create explainable, evidence-backed and personalized wellness intelligence.

The platform works across 9 dimensions of wellness and aims to convert fragmented health and lifestyle data into actionable recommendations, personalized programs, rituals, reminders and dashboards.

Role Overview

We are looking for a Healthcare Operations Expert to help design and build the operational backbone of HiWoxs healthcare and wellness ecosystem.

The role will focus on creating standardised, scalable and execution-ready healthcare operations across users, healthcare experts, wellness programs, HiWox Captains, partner organisations and internal teams.

This is a founding-level role for someone who understands healthcare operations and can translate healthcare requirements into practical processes, SOPs, workflows and measurable operating systems.

Key Responsibilities

- Healthcare Operations Design
Design end-to-end operational workflows for HiWoxs healthcare and wellness services, from onboarding to assessment, intervention, follow-up and retention.

- Standard Operating Procedures
Develop SOPs, checklists, protocols and operational standards for different healthcare and wellness activities.

- User Onboarding & Journey Management
Build structured processes for user onboarding, data collection, assessments, program allocation, follow-ups and ongoing engagement.

- Healthcare Expert Coordination
Design workflows for coordinating nutritionists, fitness experts,



mental wellness professionals, healthcare consultants and other domain experts.

- HiWox Captain Operations
Help structure the operating model, training processes, checklists, escalation systems and performance standards for HiWox Captains.

- Partner Operations
Develop operational processes for working with gyms, clinics, healthcare organisations, corporates and other HiWox partners.

- Quality & Compliance Operations
Establish quality-control processes, documentation standards, escalation mechanisms and operational safeguards for healthcare-related activities.

- Program & Service Delivery
Help operationalise HiWoxs personalised wellness programs, ensuring that recommendations, rituals, consultations, check-ins and follow-ups are delivered consistently.

- Data & Reporting Operations
Define operational data points, dashboards, KPIs and reporting systems required to monitor user journeys, expert performance, program delivery and operational efficiency.

- Process Automation & Scale
Identify repetitive operational processes that can be automated through HiWoxs technology, AI systems and digital workflows.

- Operations Performance Management
Establish measurable KPIs, review mechanisms and continuous-improvement processes across healthcare operations.

- Healthcare Operations R&D;
Research emerging healthcare delivery models, wellness operations, digital health workflows and scalable operating systems that can strengthen HiWoxs model.





Ideal Candidate

- Experience in healthcare operations, hospital operations, healthtech, digital health, wellness operations or healthcare program management

- Strong understanding of healthcare workflows and service delivery

- Experience creating SOPs, operational systems, processes and quality frameworks

- Solid coordination and stakeholder-management skills

- Ability to work with healthcare professionals and multidisciplinary teams

- Comfortable working with technology, dashboards, data and digital workflows

- Strong problem-solving and execution mindset

- Ability to build systems from scratch in an early-stage environment

- Entrepreneurial mindset and willingness to take ownership of a core business function

Engagement Terms

- Equity-based founding position

- 20-25 hours/week

- Remote / Hybrid

- No fixed salary at the current stage

- Fixed compensation to be introduced after funding and revenue stabilisation

- Equity based on contribution, responsibility, expertise and long-term commitment

- Core founding team equity subject to a 5-year vesting structure

- Opportunity to build and own the healthcare operations function of a next-generation wellness intelligence platform

What You Will Build

You will help build the Healthcare Operations Engine of HiWox - the processes, people, workflows, SOPs, quality systems and operational infrastructure required to convert HiWoxs technology and healthcare intelligence into a reliable, scalable and high-quality user experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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