Job Summary

At AbleCold, strong customer relationships and reliable operations are at the heart of our business. As a Customer Relationship Executive, you will manage assigned customers, address their requirements, and coordinate with internal teams to ensure smooth and timely service delivery.

Responsibilities

- Manage assigned customer accounts and act as the Single Point of Contact (SPOC).
- Handle customer queries, requests, and complaints and ensure timely resolution.
- Coordinate with Operations, Warehouse, Transport, and other teams to resolve issues.
- Build and maintain strong customer relationships through regular follow-ups.
- Track customer feedback and proactively address service-related concerns.
- Maintain customer, inventory, and operational records in Excel/ERP.
- Take ownership of operational issues and drive them to closure.




- Handle customer and internal conflicts professionally.
- Share regular updates on customer feedback and key issues with the Operations Manager.

Requirements

- 1-3 years of experience in Customer Relationship Management, Customer Service, Operations, or Logistics.
- Robust communication, interpersonal, coordination, and problem-solving skills.
- Intermediate-level knowledge of MS Excel.
- Customer-centric approach with a strong sense of ownership.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Prior experience in logistics, transportation, or supply chain will be an added advantage.

📌 Customer Relationship Executive (Bengaluru)
🏢 AbleCold Logistics
📍 Bengaluru