Role & Responsibilities:

- Ensures end to end smooth running of First mile and last mile logistics operations for the zone/area
- Responsible for all the SLAs & TAT adherence committed to various clients/customers
- Handles the continuous improvement projects w.r.t., cost service and employee productivity
- Network level planning
- RCA and CAPA: Identifying problems- Using data and information carrying out analysis - Action plan - Implementation Following up and monitoring action plan
- NSL application and their importance
- Unit ergonomics for managers/ new joiners and there training needs for overall development
- Visit all centers of AOR - Increase overall worker/business partner pool; other worker groups at SCs Technology/Innovation/Process simplification
- Champion the design and implementation of equipment at the Last Mile and within SCs to reduce effort for staff/off rolls
- Achieve SC On roll CPK targets for loads handled from SCs
- Achieve Own Vehicle Utilization targets at PAN India Level
- Achieve SC Incentre productivity, Improve space throughput of SC network
- Close coordination with fleet team & Business partners to enforce capacity plan
- Identify Issues / Risk Matrix,



and raise alerts / flags as-and-when required and drive for closure
- Arrange meetings with cross functional teams and resolve the issues on time
- Assist the Director Operations in developing communications protocols, processes, workflows & improvise same and implement, in coordination with other ground team members.
- Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specifications- Skillsets/Education:

- Educational Background - MBA (Premier college) with 2 years of experience / B.Tech. (Premier College) - 3- 4 years of experience
- Functional Skills - Vendor Management, Project Management (Any relevant certification will be added advantage) • Experience - 5-8 years
- Relevant exp in Logistics/ Manufacturing industry Experience in Line haul Scheduling and experience working with a 3PL providers & carriers
- Behavioral Skills - Good communication and analytical skills Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up.
- Ability to work well in a team setting.
- Collaborate with internal and external resources in order to gain credibility with senior management.

📌 Senior Manager- Delhi NCR (Last Mile)
🏢 Delhivery
📍 Delhi