Position: Customer Service - Voice Process
Experience: 1-3 Years
Location: Gurugram
Working Days: 5 Days (Monday to Friday)
Cab Facility: Both-side cab
Shift: Rotational(Night shit also Include)

Responsibilities: - Urgent Requirement of Customer Service - Voice Process Profile for our client MNC Company For Gurugram Location

Job Responsibilities

- Handle customer queries and provide accurate resolutions through voice calls.
- Understand customer concerns and provide appropriate information and assistance.
- Resolve customer complaints while maintaining a high level of customer satisfaction.
- Follow defined process guidelines, quality standards and compliance requirements.
- Maintain accurate customer and transaction details in the system.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined productivity,



quality and customer service targets.
- Maintain professional communication while interacting with customers.

Required Skills

- Excellent verbal and written communication skills.
- Good English communication and customer-handling skills.
- Robust listening and problem-solving abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to work in a target-driven and fast-paced environment.
- Willingness to work in rotational shifts.
- Comfortable working from office in Gurugram.

Qualification:

Graduate in any discipline

Regards,

Shivank Sonker

(phone hidden)

Email: [email protected]

📌 Customer Support Executive (Gurugram)
🏢 Diensten Tech
📍 Gurugram