Position: Service Desk Executive (L1 Support)
Experience: Freshers / 01 year
Education: Graduate / Diploma in IT, B.Tech/BE, or related field

Only Males
Rotational Shift
No Cab, Timing feasible to get public transport
Stipend: 15-20K
Candidate should be technical graduates.
Excellent Comms.

Role Overview

We are looking for energetic and technically inclined freshers to join our Service Desk team. The role involves providing first-level technical support to end-users, handling incidents and service requests, and ensuring smooth IT operations. Candidates with formal training in Microsoft Server technologies from reputed institutes are strongly preferred.

Key Responsibilities

- Handle incoming support requests via phone, email, and ticketing tools
- Provide Level-1 troubleshooting for hardware, software, network, and Microsoft environment issues
- Manage user accounts, password resets, and basic Active Directory tasks
- Escalate unresolved tickets to higher support levels as per defined process
- Document incidents, resolutions, and maintain accurate ticket records
- Follow ITIL-based processes and maintain high service quality standards




- Communicate effectively with end-users and provide timely updates

Mandatory Requirements

- Fresher or candidate with 01 year of experience
- Formal training / certification in Microsoft Server technologies (Windows Server, Active Directory, Group Policy, DNS, DHCP, etc.) from a recognized institute
- Strong understanding of basic networking concepts (TCP/IP, LAN/WAN)
- Excellent verbal and written communication skills in English
- Good customer-handling and problem-solving attitude
- Willingness to work in rotational shifts (if required)

Preferred Skills

- Knowledge of Microsoft 365 / Office 365 administration basics
- Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
- Basic hardware troubleshooting experience
- Any Microsoft certification (e.g., MD-100, AZ-900, or Windows Server related) will be an added advantage

Soft Skills

- Explicit and professional communication
- Patience and ability to handle end-user queries calmly
- Quick learner with a proactive approach
- Team player with good interpersonal skills

📌 Service Desk Executive (Fresher- Only Males) (New Delhi)
🏢 PC Solutions
📍 New Delhi