Hi All,

We are looking for a Desktop Support Engineer L1 with hands-on experience in onsite/floor support and troubleshooting end-user IT issues.

Looking for Immediate Joiners

Key Responsibilities

- Provide L1 desktop and floor support to end users.
- Install, configure and troubleshoot Windows 10/11 desktops and laptops.
- Configure and troubleshoot Microsoft 365 / Office 365 and Outlook/email.
- Troubleshoot desktop, laptop, printer and peripheral issues.
- Configure and troubleshoot LAN/Wi-Fi connectivity.
- Provide basic Video Conferencing (VC) setup and troubleshooting.
- Handle software installation, configuration and basic application issues.
- Maintain support tickets and update issue-resolution records.
- Escalate complex issues to L2/System/Network teams.




- Provide support in rotational shifts, including night shifts.

Required Skills

- Desktop / IT Support
- Floor Support
- Windows Installation & Troubleshooting
- Microsoft 365 / Office 365
- Outlook / Email Configuration
- Printer Troubleshooting
- LAN / Wi-Fi Troubleshooting
- Video Conferencing Support
- Hardware & Software Troubleshooting
- Valuable communication and customer-handling skills

Education: Graduate / Diploma in IT or related field preferred.

Preferred: Candidates with onsite/floor support experience and immediate or short-notice availability.

📌 Desktop Support Engineer (Navi Mumbai)
🏢 Sm2 Infotech
📍 Navi Mumbai