Job Summary
We are looking for a Customer Relationship Manager to be the primary point of contact for existing and potential customers. The role involves building solid customer relationships, addressing queries, coordinating with internal teams, and ensuring a positive customer experience throughout the engagement lifecycle.

Role & responsibilities

- Build and maintain strong, positive relationships with customers.
- Communicate with customers through calls, whatsapp, and emails.
- Follow up with customers to ensure customer satisfaction.
- Maintain accurate customer and account details in the CRM system.
- Coordinate with Sales, Service, and Technical teams for timely service delivery.
- Record, track, and follow up on customer queries and complaints until resolution.
- Identify basic upselling and cross-selling opportunities and coordinate with the Sales team.




- Follow up with clients to ensure payments are received timely.
- Update customer records and ensure accurate CRM data.
- Collect and document customer feedback and share insights with relevant teams.
- Prepare basic reports on customer interactions, feedback, and service satisfaction.
- Follow company procedures and maintain professionalism in all customer interactions.

Preferred candidate profile

- Polite disposition.
- Ability of rigorous follow up.
- The ability to communicate confidently both through speaking and writing with colleagues and clients.
- Ability to understand the circumstances and act accordingly.
- Proactive.
- Thorough knowledge of products/services.
- Always available on calls.

📌 CRM Executive - Female (Greater Noida)
🏢 Clapbox In
📍 Greater Noida