Job Description: Key Account Manager Operations & Sales

Job Title: Key Account Manager – Operations & Sales
Location: Mumbai
Experience: 2–4 Years
Industry: Logistics / Freight Forwarding / Supply Chain
Employment Type: Full-time

About the Role

We are looking for a Key Account Manager who will be responsible for managing key customer relationships while driving business growth and ensuring smooth operational delivery. The role will involve close coordination with customers and internal teams to ensure service quality, customer satisfaction and revenue growth.

Key Responsibilities

- Manage and develop relationships with key customers and act as the primary point of contact.
- Understand customer requirements and coordinate with operations teams to ensure timely and efficient service delivery.
- Handle day-to-day operational queries, escalations and customer concerns.
- Ensure smooth execution of customer shipments and logistics requirements.
- Identify opportunities for account growth, cross-selling and up-selling of logistics solutions.
- Work closely with sales and operations teams to meet customer expectations and business targets.
- Prepare quotations, proposals and commercial submissions as required.
- Track account performance, revenue, profitability and customer service levels.




- Conduct regular customer meetings and maintain strong stakeholder relationships.
- Monitor service issues and drive timely resolution with relevant internal teams.
- Support contract renewals, rate negotiations and commercial discussions.
- Maintain accurate records of customer interactions, business opportunities and account performance.
- Prepare regular MIS and reports for key accounts.

Candidate Profile

- 2–4 years of experience in Key Account Management, Customer Success, Sales or Operations within the logistics/freight forwarding/supply chain industry.
- Positive understanding of logistics operations and customer management.
- Experience in handling B2B customers and managing multiple accounts.
- Strong communication and negotiation skills.
- Commercial understanding with an ability to identify business opportunities.
- Strong coordination and problem-solving skills.
- Ability to manage customer escalations and work under deadlines.
- Proficiency in MS Office, particularly Excel and PowerPoint.
- Willingness to travel for customer meetings, when required.

Education

- Graduate in any discipline.
- MBA/PGDM in Sales, Marketing, Logistics or Supply Chain Management will be an added advantage.

📌 Key Account Manager- Logistics (Mumbai)
🏢 Rhenus
📍 Mumbai