Roles and Responsibilities :

- Manage a team of after-sales service engineers to ensure timely resolution of customer complaints and issues.
- Develop and implement effective strategies for improving customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance efficiency and productivity.
- Analyze data to track key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and mean time between failures (MTBF).

Job Requirements :

- 10-18 years of experience in after-sales service or field service management in the industrial equipment/machinery industry.
- Proven track record of successfully managing high-performing teams and achieving operational excellence goals.
- Strong understanding of industrialization processes and ability to apply knowledge effectively in a fast-paced environment.
- Excellent communication skills with ability to build robust relationships with customers, colleagues, and stakeholders.

📌 Area Service Manager (Nagpur)
🏢 TVS Motor
📍 Nagpur