Role & responsibilities

- Handle Customer phone calls
- Act as point of entry for Booking / Bills of Lading / Imports inquiries
- Know how of the booking process in the shipping cycle and answering booking related

queries.

- End to end Imports cycle process
- Handle cases correspondence with customer on potential claim requests
- Act as point of entry for Bills of Lading inquiries
- Handle documentation exceptions and hard errors, acting proactively to resolve problems

to guarantee the service delivery

- When required, handle B/L amendments for urgent cases
- Bill additional costs / fees to customer where applicable
- Process invoice amendments (reversals) received via e-mail
- Handle Bill of Lading releases requests (Telex release, certificates)
- Proactively acts to improve customs and documentation processes (e.g. monitoring of SI

quality and time,



revenue handling, customer profile)

- Build expertise in all topics related to Export Documentation
- Follow standard processes and new requirements as communicated by management
- Complete all functional HIP training timely
- Exclusively support GAM / NOK segment

Preferred candidate profile

- University degree or equivalent
- 4+ years industry experience in Shipping industry
- Very good command of written and spoken English
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- Positive attitude
- Receptive and be able to grasp current ideas and motivate ones self for personal

development

📌 Coordinator - Customer Service (Mumbai)
🏢 Intellectual Capital HR Consulting
📍 Mumbai