The Lead - GCC Strategy will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture.

Responsibilities

- Operations Service Delivery: Lead, manage, and optimize operations across functions.
- Operations Service Delivery: Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
- Operations Service Delivery: Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements
- GCC Governance Compliance: Support in establishing and managing center-wide governance models for operations, transformation, and risk management
- GCC Governance Compliance: Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards
- GCC Governance Compliance: Partner with different cross functions to ensure adherence to frameworks
- People Leadership Stakeholder Management: Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth
- People Leadership Stakeholder Management: Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
- People Leadership Stakeholder Management: Drive talent management, including workforce planning, succession planning, and leadership development
- Transformation Continuous Improvement: Drive operational efficiency through automation, digitization, and lean process improvement initiatives
- Transformation Continuous Improvement: Monitor operational metrics and use data-driven insights to recommend improvements in efficiency,



productivity, and scalability
- Transformation Continuous Improvement: Support in executing transformation programs, expanding service lines, and building future-ready GCC capability
- GCC Infrastructure, Vendor Risk Management: Coordinate with facilities, IT, HR, and third-party vendors to ensure an effective, compliant, and scalable operating environment
- GCC Infrastructure, Vendor Risk Management: Manage end-to-end vendor performance, renewals, contracts, and service-level governance
- GCC Infrastructure, Vendor Risk Management: Assess operational risks, develop mitigation plans, and create business continuity preparedness

Qualifications Experience

- Bachelor's degree in Business Administration, Operations, Finance, Engineering, or related field; MBA or equivalent preferred
- 10-15 years of experience in operations leadership within a GCC, Shared Services, Captive Center, or large corporate services environment
- Proven experience in leading cross-functional teams, service delivery, transformation, and scaling operations
- Strong understanding of compliance (SOX, ISO, GDPR, local labor laws), governance models, and shared services frameworks.
- Experience in building relationships across different teams

Abilities Attributes

- Operational Excellence mindset with attention to detail.
- Strong leadership capabilities with the ability to mentor and build high-performing teams.
- Proactive problem-solving and ability to manage complex administrative challenges.
- Influencing and negotiating skills with vendors and stakeholders.
- High integrity, accountability, and discretion in handling sensitive information.
- Adaptability to drive digital transformation, automation, and sustainability initiatives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - GCC Strategy (Chennai)
🏢 Accrualify India
📍 Chennai