Role & responsibilities

- Manage the day-to-day operations of the diagnostic center and ensure smooth functioning of all departments.
- Drive branch revenue, profitability, patient footfall, and business growth in line with organizational targets.
- Develop and maintain strong relationships with doctors, hospitals, clinics, corporate clients, and referral partners.
- Identify recent business opportunities and implement local marketing, promotional activities, health camps, and corporate tie-ups.
- Lead, supervise, motivate, and manage branch staff to achieve operational and business objectives.
- Monitor staff productivity, attendance, performance, training, and manpower requirements.
- Ensure excellent patient/customer service and handle complaints, feedback, and escalations effectively.
- Monitor patient turnaround time (TAT), report delivery, billing, sample collection, and overall service quality.
- Ensure adherence to SOPs, quality standards, safety protocols, infection-control procedures,



and regulatory requirements.
- Support compliance with applicable NABL/NABH and other healthcare quality standards, wherever applicable.
- Monitor inventory, reagents, consumables, equipment, and other operational requirements to ensure uninterrupted services.
- Coordinate equipment maintenance, calibration, repairs, and preventive maintenance.
- Monitor branch expenses and implement effective cost-control measures without compromising quality.
- Prepare and review daily, weekly, and monthly MIS/performance reports covering revenue, test volumes, TAT, expenses, and other KPIs.
- Analyze branch performance, identify gaps, and implement appropriate corrective and preventive actions.
- Ensure proper documentation, patient confidentiality, biomedical waste management, and workplace safety.

📌 Branch Manager/ Center Manager (Hyderabad)
🏢 MEDPLUS
📍 Hyderabad