09 Oct
|
Digitide Solutions
|
Thane
09 Oct
Digitide Solutions
Thane
Role & responsibilities
- Handle customer queries and concerns related to post-sales services.
- Provide timely and accurate resolutions to customer issues.
- Coordinate with internal teams to resolve customer complaints and service requests.
- Follow up with customers to ensure satisfactory resolution.
- Maintain proper records of customer interactions, complaints, and resolutions.
- Ensure a positive customer experience throughout the post-sales journey.
- Adhere to defined customer service processes, quality standards, and TATs.
Preferred candidate profile
📌 Customer Care Executive (Thane)
🏢 Digitide Solutions
📍 Thane