Women's Hiring for ITSM, change management, problem management

Note: The cut-off date to complete the aptitude test for this posting is 11th October.

Role-Technology Process Specialist- ITSM, change management, problem management

Experience-3-5 Years

Location-Bangalore

Education-Graduation

Notice Period-30 Days

Job Description:

Key Responsibilities

- Manage and govern the end-to-end Change Management process in alignment with ITIL best practices.
- Review, assess, and coordinate Normal, Standard, and Emergency Changes to minimize business impact.
- Facilitate Change Advisory Board (CAB) meetings and ensure appropriate stakeholder engagement.
- Lead Problem Management activities, including root cause analysis (RCA), trend analysis, and preventive action planning.
- Track recurring incidents, identify underlying issues, and drive permanent resolution.
- Monitor compliance with Change and Problem Management processes, policies, and SLAs.
- Prepare governance reports, dashboards, and management reviews related to Change and Problem activities.
- Collaborate with application, infrastructure, service delivery, and business teams to ensure operational excellence.
- Drive continual service improvement initiatives and process optimization.

REGISTRATION PROCESS:

The Candidate ID is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration will not be Considered for the next stage).

Candidate ID Registration process:

STEP 1: https://career.infosys.com/joblist

STEP 2: Click on "Register" and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

The interview will be conducted as per the scheduled invite ONLY.





SHL Test (AMCAT ID) Registration process:

This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1:

https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmV

( Please copy this link, paste it into your Google search bar, and click on the result.)

STEP 2:

Click on "Start New Test" and follow the instructions to complete the assessment. When prompted to select a unit, please choose TSO to proceed further.

STEP 3:

Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE:

- During registration, you'll be asked to provide the following information:
- Personal Details: Name, Email Address, Mobile Number, PAN number.
- Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change.
- Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example).
- Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location
- Interview Mode: Walk-in
- Attempt all questions in the SHL Assessment app.
- The assessment is proctored, so choose a quiet setting.
- Use a headset or Bluetooth headphones for clear communication.
- A passing score is required for further interview rounds.
- 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected
- Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.
- The interview will be conducted as per the scheduled invite

Regards,

Infosys BPM Recruitment team

📌 Women's Hiring For ITSM, Change &problem Management (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru