JOB DESCRIPTION: DEPUTY MANAGER HUMAN RESOURCES

Department - Human Resources

Designation - Deputy Manager – HR

Experience - 7–10 years

Location - Noida

Reporting To - Head of HR / HR Director

Role Overview

We are looking for an experienced HR professional to manage employee relations, retention, attrition control, exit management, and HR business partnering. The role requires a proactive individual who can identify employee concerns, address retention risks, resolve workplace issues, and partner with business leaders to improve employee engagement and organisational effectiveness.

1. Employee Relations & Grievance Management

- Act as the primary point of contact for employee grievances, workplace conflicts, and interpersonal issues.
- Ensure timely and confidential resolution of employee concerns.
- Mediate employee-manager conflicts and recommend corrective actions.
- Identify recurring concerns and work with management to prevent future issues.

2. Employee Retention & Attrition Control

- Develop and implement strategies to reduce voluntary and regrettable attrition, particularly among high-performing employees.
- Conduct employee connect sessions, stay interviews, and feedback discussions to identify retention risks.
- Analyse attrition trends and identify key reasons for employee turnover.
- Partner with managers to address concerns related to career growth, compensation, engagement, and work workplace.
- Track retention initiatives and recommend corrective actions based on HR metrics.

3. Exit Management & Employee Separation

- Manage resignation discussions, exit interviews, notice periods, handovers, and separation formalities.
- Analyse exit feedback to identify attrition patterns and organisational improvement areas.
- Identify regrettable exits and recommend retention interventions wherever feasible.
- Coordinate with managers, payroll, and HR operations teams to ensure timely clearances and full and final settlement.

4.



HR Business Partnering (HRBP)

- Partner with business leaders and managers to understand workforce challenges and organisational priorities.
- Advise managers on employee performance, behavioural issues, team effectiveness, and people-related decisions.
- Monitor team morale, engagement, employee concerns, and retention risks.
- Support performance reviews, employee development, and performance improvement plans.
- Translate business needs into HR initiatives that improve employee productivity, engagement, and retention.

5. Employee Engagement & Experience

- Plan and implement employee engagement, recognition, and team-building initiatives.
- Conduct employee feedback sessions and pulse surveys to identify improvement areas.
- Develop action plans with department heads to improve employee satisfaction and workplace culture.

6. Employee Lifecycle & HR Operations

- Oversee employee lifecycle activities, including onboarding, confirmation, internal transfers, promotions, performance reviews, and exits.
- Ensure effective communication of HR policies and processes.
- Maintain accurate employee records and HR trackers, and coordinate with HR operations, payroll, recruitment, and administration teams.

7. HR Analytics & Management Reporting

- Prepare monthly reports on attrition, retention, grievances, engagement, and exit trends.
- Track key HR metrics, including voluntary attrition, regrettable attrition, early-stage attrition, and retention rates.
- Identify trends, prepare management dashboards,



and recommend data-driven improvement measures.
- Maintain action trackers to ensure timely resolution of employee concerns.

Required Skills & Competencies

- Strong expertise in employee relations, HR business partnering, retention, and attrition management.
- Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
- Ability to handle sensitive employee matters with confidentiality, empathy, and sound judgement.
- Strong analytical and problem-solving skills with proficiency in MS Excel, HRMS, and HR reporting.
- Experience in grievance handling, stay interviews, exit interviews, and stakeholder management.
- Ability to influence managers and work effectively with business leaders and senior management.

Qualifications & Experience

- MBA/PGDM in Human Resources or an equivalent qualification.
- 7–10 years of overall HR experience, preferably in IT services, engineering, consulting, or technology-driven organisations.
- Demonstrated experience in HRBP, employee relations, retention, attrition control, and exit management.
- Experience partnering with business leaders and managing employee concerns across multiple teams.

Key Performance Indicators (KPIs)

- Reduction in voluntary and regrettable attrition.
- Improved retention of critical and high-performing employees.
- Timely resolution of employee grievances and concerns.
- Quality of exit interviews and attrition analysis.
- Improvement in employee engagement and satisfaction.
- Timely completion of HRBP action items and employee lifecycle activities.
- Accuracy of HR analytics and management reporting.

Ideal Candidate Profile: A hands-on HR professional with strong HRBP and employee relations experience who can identify retention risks, address employee concerns, influence managers, and use HR data to drive measurable improvements in retention, engagement, and employee experience.

📌 Deputy Manager | Human Resource (Noida)
🏢 Saraca Solutions
📍 Noida