Purpose

To act as central coordinator for supplies to Ecom and Qcom customers, striving for flawless order execution and stakeholder collaboration to achieve best-in-class fill rates

Roles & Responsibilities

Order Processinng

- Process & monitor Customer orders on daily basis for assigned customer accounts
- Verify Orders Accuracy (PO, Qty, Delivery location, Pricing, Approvals, and documentation)
- Coordinate with Customers for PO Amendments (if any) and Delivery Appointments

Dispatch Alignment

- Prepare daily dispatch plans based on order priority
- Daily tracking of dispatch status and follow up for on -time delivery
- Coordinate with warehouse / logistics team for timely execution
- Resolve dispatch & delivery issues (failed deliveries and escalations)

Delivery Coordination

- Act as central coordination point between sales, warehouse,



logistics and customer supply chain
- Maintain systematic tracking of delivery activity at customer DC
- Resolve any unloading issue by coordinating with customer supply chain team and internal sales team
- Maintain records for any sales return issue - Inform to sales & customer service team and their stakeholders
- Ensure products short damage and product loss, Mismatch etc. - complains

Preferred candidate profile

Qualifications:

- Education: Graduate
- Experience: 5 yrs, with at least 2-3 years specially managing supplies to Ecom/Qcom customers
- Technical Proficiencies : MS Excel, SAP (order processing)

Job Requirements:

- Full time Position (Off-Role)

📌 Customer Service Executive - Ecom & Qcom Supply Coordinator - 3P Role (Noida)
🏢 Brillon Consumer Products
📍 Noida