Job Description

We are hiring Customer Support Executives Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and voice support.

The selected candidates will interact with customers through chat, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

- Handle customer queries through calls and written communication.
- Provide accurate information and solutions based on customer requirements.
- Resolve customer concerns professionally and within defined timelines.
- Maintain a positive and customer-focused approach during every interaction.
- Follow standard operating procedures, process guidelines, and quality standards.
- Accurately document customer interactions and update relevant information.
- Escalate complex or unresolved issues to the appropriate team.
- Achieve defined productivity, quality,



and customer satisfaction targets.
- Handle multiple chat conversations efficiently while maintaining response quality.
- Maintain professional written communication and proper grammar.

Eligibility

- Freshers are welcome to apply.
- Any Graduate
- Good written English communication skills.
- Good typing speed and accuracy.
- Basic computer and internet knowledge.
- Solid attention to detail and problem-solving ability.
- Comfortable working in rotational shifts, if required.
- Candidates should be willing to work from office, as per business requirements.

Perks and Benefits

Salary upto 3 LPA

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Cab facility

Job Location : Gurugram

To get your interview scheduled contact below Call/ WhatsApp :

- Ruhani- (phone hidden)

📌 Customer Support Executive - Voice Process | Freshers | Gurugram
🏢 WSNE Consulting
📍 Gurugram