Job Summary

CORPAY is currently looking to hire a Customer Support Associate. Location: Nagpur.

As a Customer Support Associate, you will be responsible for handling customer queries related to payment automation, ERP software, and financial transactions. The role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of financial SaaS solutions.

Responsibilities

- Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity.
- Troubleshoot technical and transactional issues and escalate complex cases to engineering teams.
- Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA).
- Assist customers with API integrations, vendor payments, and compliance requirements.
- Proactively identify service improvement opportunities and contribute to process enhancements.
- Provide user training and documentation to ensure customers maximize the value of Corpay s solutions.

Qualifications





- Bachelors degree in Business, Finance, or related field.
- 1-3 years of experience in customer support, preferably in financial technology.
- Robust understanding of ERP and payment systems (NetSuite, SAP, QuickBooks, Xero).
- Experience with ticketing CRM systems (Zendesk, Salesforce, Freshdesk).
- Basic SQL knowledge for troubleshooting and data analysis.
- Excellent verbal and written communication skills.

Key Attributes of the Ideal Candidate

- Customer-focused and empathetic
- Strong analytical and problem-solving skills
- Ability to multitask and work efficiently under pressure
- Detail-oriented with a proactive approach

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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