1-2 years of experience in Technical Support or IT Operations, with a relevant professional/university degree. Provide day-to-day technical support for hardware, software, IT systems, and applications.
Responsibilities
- Diagnose, troubleshoot, and resolve technical issues through effective user interaction and problem analysis.
- Perform fault identification, issue resolution, escalation, and timely handling of user queries and complaints.
- Support hardware/software evaluations and IT infrastructure improvements, recommending upgrades and enhancements where required.
- Follow established technical support standards and processes while working independently within operational guidelines.
- Continuously improve support processes, develop technical knowledge, and share best practices and effective solutions with the team.
- Support and mentor junior team members, contribute to operational objectives, and demonstrate strong communication, analytical, troubleshooting, and customer-service skills.
Requirements
- 1-2 years of experience in Technical Support or IT Operations, with a relevant qualified/university degree.
Skills
- communication
- analytical
- troubleshooting
- customer-service
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Desktop Support Engineer (Hyderabad)
🏢 Knowledgesprint Technologies
📍 Hyderabad
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