Position: Service Engineer

Department: Service

Job Summary

We are looking for a motivated and technically oriented Service Engineer to join our Service & Support team. The candidate will be responsible for attending customer service requirements, breakdown calls, preventive maintenance, installations, commissioning, and troubleshooting of UPS systems and related electrical/electronic equipment.

The role requires good technical understanding, willingness to travel to customer sites, problem solving ability, and a strong commitment to customer satisfaction.

Key Responsibilities

- Complete all assigned breakdown calls and customer complaints within the required timeline.
- Attend preventive maintenance (PM), minor service calls, installations, and commissioning as assigned.
- Troubleshoot UPS systems and identify electrical, electronic, battery, and system related faults.
- Handle repeat breakdowns with appropriate technical support and escalation when required.
- Identify the root cause of equipment failures and implement suitable

corrective actions.

- Work toward reducing repeated customer complaints, equipment downtime, and unnecessary spare consumption.
- Provide proper customer feedback, service updates, and technical reports to the Service Manager.
- Prepare and submit accurate service reports, installation reports,

commissioning reports, and preventive maintenance reports.

- Ensure proper site preparation, installation, commissioning, testing, and documentation for higher-kVA UPS systems.
- Follow approved service procedures, safety standards,



and company guidelines while working at customer sites.Internal
- Check system performance after repair, installation, or commissioning and ensure proper handover to the customer.
- Coordinate with the Service Manager and technical team for critical or unresolved issues.
- Maintain proper records of tools, spare parts, replaced components, and service activities.
- Maintain professional communication and a positive relationship with customers.
- Travel to customer locations as required for service and technical support.
- Continuously develop technical knowledge of UPS systems, batteries, electrical systems, and power electronics.

Educational Qualification

- ITI / Diploma in Electrical or Electronics Engineering.
- Candidates from related electrical/electronics backgrounds may also be considered based on technical aptitude.

Experience

- Freshers are welcome.
- Candidates with relevant service, electrical, electronics, UPS, or power electronics experience may also be considered.

Required Skills

- Basic knowledge of electrical and electronic circuits.
- Basic understanding of UPS systems, batteries, power electronics, and electrical equipment.




- Ability to read and understand basic electrical/electronic drawings and wiring diagrams.
- Valuable troubleshooting and problem-solving skills.
- Willingness to work at customer sites and travel as required.
- Good communication and customer-handling skills.
- Ability to prepare basic technical/service reports.
- Willingness to learn new technologies and service procedures.

Internal

- Ability to work independently as well as part of a technical team.

Key Performance Areas

- Timely completion of assigned service and breakdown calls.
- Effective troubleshooting and first-time resolution wherever possible.
- Reduction of repeat breakdowns and customer complaints.
- Proper utilization and control of service spares.
- Quality of installation and commissioning activities.
- Timely submission and accuracy of service reports.
- Customer satisfaction and professional service conduct.
- Compliance with safety and company service procedures.

Personal Attributes

- Positive attitude and willingness to learn.
- Responsible and disciplined approach to work.
- Customer-focused mindset.
- Good teamwork and coordination.
- Strong troubleshooting attitude.
- Ability to work under pressure during critical breakdowns.
- Willingness to travel and work at different customer locations.

Candidate Profile

This position is suitable for ITI/Diploma freshers in Electrical or Electronics who are interested in building a career in UPS service, electrical systems, power electronics, installation, commissioning, and technical customer support.

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