The Role

We are looking for an experienced Customer Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities

Listening to our B2B Customers concerns and handling product related complaints or queries on TAT basis.

Contribute ideas to resolve customer problems to improve productivity.

Maintain and update customer documentation as needed.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Actively listen to the concerns with a Solution-oriented approach.

Manage transactions over CRM.

Key Requirements

2+ years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.





Smart Freshers valuable with Communication skills can apply.

Active Listener.

Must be proficient in any of the above-mentioned languages along with English.

TAT oriented approach.

Good working knowledge with Microsoft Excel or Microsoft Suite.

Excellent communication and interpersonal skills.

What We Offer

A high-velocity, low-bureaucracy environment where good ideas ship the same week

Opportunity to shape the future of unsecured lending in emerging markets

Competitive compensation package

Professional development and growth opportunities

Collaborative, innovation-focused work environment

Comprehensive health and wellness benefit

Location & Work Model

Location: Viman Nagar, Pune

Start date: Immediate joiners preferred

📌 Customer Support Executive (Pune)
🏢 Claym Media And Tech
📍 Pune