Job Summary

The Sr. Associate - Implementation Specialist provides technical leadership and hands-on expertise across client implementations of apex portal and smartVM. The role owns the technical success of an implementation end to end - from requirement discovery and solution design through ERP integration, data mapping, testing and go-live.

The successful candidate combines strong technical depth in SaaS platforms, APIs, ETL and databases with the consulting presence to build trusted client relationships. Practical, hands-on experience applying AI tools within a delivery or implementation environment is mandatory for this role. This is also a mentoring role: you will guide junior team members and act as an escalation point for complex technical issues.

Key Responsibilities

Client Implementation Delivery

- Identify critical implementation requirements and build an implementation plan that delivers project milestones on time and to scope.
- Present technical overviews of apexportal and associated technical requirements to clients during implementation and upgrade planning.
- Manage the setup and configuration of the technical workplace for hosted clients.
- Take end-to-end ownership of release and delivery activities, including cutover and post go-live stabilization.

Solution Design Integration

- Design and develop workflows for apexportal functionality and present them to key stakeholders for sign-off.
- Assist clients in designing and building interfaces between their ERP systems and apexportal, and lead the testing of those integrations, including data reconciliation between the client ERP and apexportal.




- Develop and unit test baseline modules of the apexportal Solutions product.
- Apply AI tools and automation to accelerate delivery tasks such as data mapping, configuration, testing, documentation and issue diagnosis.

Technical Leadership Support

- Serve as Subject Matter Expert and technical lead for client configurations and installations of apexportal and smartVM.
- Act as the escalation point for internal and external deployments, troubleshooting and diagnosing the root cause of software issues.
- Provide guidance, training and knowledge transfer to junior team members across both products.
- Partner with the Client Value and Audit teams to resolve client issues and support ongoing accounts.

Process Improvement Reporting

- Design, implement and enhance high-impact business process improvement initiatives for client software implementations.
- Create and maintain mockups, BRDs, FRDs and wireframes using tools such as Visio, Excel, Microsoft Project, Adobe and Snagit.
- Provide recommendations to leadership on a regular and ad-hoc basis and prepare periodic status reporting for management.

Required Skills and Experience

Candidates must demonstrate all of the following:





- AI experience - hands-on experience applying AI tools and technologies (for example AI-assisted development, automation, document or data extraction, or AI-supported analysis) to real delivery work. Candidates should be able to describe specific use cases and the outcome achieved.
- Implementation / ERP background - 4+ years in an implementation, technical consulting or professional services role, including exposure to ERP systems and their data structures.
- SaaS product understanding - solid understanding of SaaS architecture, multi-tenant delivery models, configuration-led implementations and the release cycles they operate on.
- APIs, ETL data warehousing - working knowledge of REST/SOAP APIs, ETL mapping and table design, and core data warehouse concepts.
- Database skills - hands-on experience with SQL Server, PostgreSQL or an equivalent relational database, including the ability to write and troubleshoot complex queries, stored procedures, views, indexes and jobs (2+ years).
- Communication - excellent written and verbal communication, with the confidence to present technical concepts to non-technical client stakeholders and executives.
- Delivery methodology - 4+ years delivering within Agile / Scrum SDLC environments.

Location

Noida

Work Timings

5:30 PM to 2:30 AM (IST)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Associate - Implementation Specialist (Noida)
🏢 Apex Analytix Technology
📍 Noida