Job Title: Customer Support Executive

Experience: 1 to 4 Years
Work Mode: Work from Office
Shift: US Time Zones | Rotational Week-offs (Mon - Fri / Tue - Sat / Wed - Sun)

Job Description:

- Handle inbound calls, emails, and chats for Tier 2 customer support.
- Provide recruitment support to fresh applicants and rehires.
- Guide customers on self-service portals and resolve queries.
- Log and update cases accurately in ticketing systems.
- Perform security verification as per company policies and GDPR guidelines.
- Escalate unresolved issues to appropriate teams and ensure SLA adherence.
- Handle outbound calls when required.
- Maintain process documents, knowledge base, and SharePoint updates.

Required Skills:

- Excellent verbal and written communication.
- Customer service and problem-solving skills.
- Positive technical aptitude and quick learning ability.
- Experience with ServiceNow/Ticketing Systems preferred.
- Knowledge of MS Office and ERP systems.
- Customer-focused, team-oriented, disciplined, and able to work under pressure.

Note: Candidates must be flexible to work in US shifts and rotational work weeks.

For More Info Pls contact on (phone hidden) / [email protected]

📌 Customer Support Executive - International Voice US Shift (Gurugram)
🏢 Trigent Software
📍 Gurugram