Job Purpose

To manage and drive collection activities for assigned branches/territories, ensuring timely recovery of outstanding dues, reduction of delinquency, and achievement of collection and recovery targets while maintaining customer relationships and compliance with company policies.

Key Roles & Responsibilities

- Manage collection and recovery operations across the assigned territory/branches.
- Lead, supervise, and motivate Collection Officers / Field Collection Executives.
- Achieve monthly collection, recovery, and delinquency-control targets.
- Monitor DPD buckets, overdue accounts, NPA accounts, and high-risk cases.
- Prepare daily and monthly collection plans based on portfolio and outstanding dues.
- Ensure effective follow-up with customers through calls, field visits, and other approved collection channels.
- Identify difficult and high-risk accounts and develop appropriate recovery strategies.
- Conduct regular field visits with the collection team to monitor productivity and collection effectiveness.
- Track Promise to Pay (PTP) commitments and ensure timely follow-up and conversion.
- Monitor team-wise and branch-wise collection performance against targets.
- Coordinate with Branch, Credit, Legal, Operations,



and other internal teams for resolution of overdue accounts.
- Ensure collection activities are carried out strictly in accordance with company policies, regulatory requirements, and the approved code of conduct.
- Handle customer escalations and support resolution of collection-related issues.
- Maintain accurate collection MIS and submit daily/weekly/monthly performance reports to senior management.
- Analyze collection trends and identify areas requiring corrective action.
- Train and coach collection staff on customer handling, negotiation, field processes, and recovery techniques.
- Support recruitment and onboarding of collection executives as required.
- Monitor employee productivity, attendance, field activity, and performance.
- Take corrective actions to improve collection efficiency and reduce overdue/NPA levels.

Key Performance Indicators (KPIs)

- Collection Efficiency %
- Monthly Collection Achievement
- Overdue Reduction
- DPD / Bucket-wise Performance
- NPA / SMA Reduction
- PTP Conversion
- Field Productivity
- Team Productivity
- Recovery Achievement
- Customer Complaint / Escalation Management

📌 Collections Manager (Pudukkottai)
🏢 Muthoot Finance
📍 Pudukkottai