- Provide technical assistance and support for incoming queries and issues related to computer systems software hardware and networking.
- Diagnose and troubleshoot technical issues identify root causes and implement solutions promptly.
- Install configure and maintain computer hardware software and peripheral devices.
- Collaborate with team members to ensure the smooth operation of IT systems and infrastructure.
- Set up and support user accounts permissions and passwords.
- Perform system upgrades and software installations as needed.
- Monitor system performance and ensure security measures are in place to safeguard company data.
- Respond to service requests in a timely manner and escalate issues to appropriate teams when necessary.
- Document IT processes procedures and configurations.
- Provide training and guidance to end-users on the proper use of IT equipment and software.
📌 It Support Engineer (Gurugram)
🏢 Velocitai Digital
📍 Gurugram
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