Responsibilities:

Role Purpose

To make outbound and inbound phone calls to prospective and existing customers, explain health insurance products, handle queries, and drive policy sales/renewals, using fluent English and Hindi to ensure clear communication and valuable customer experience.

Key Responsibilities

- Make outbound calls to leads/prospects to promote individual/family health insurance plans and related products.
- Explain product features, benefits, coverage, waiting periods and premiums in simple language in English and Hindi.
- Handle inbound enquiries from customers regarding health insurance plans, quotes, renewals and basic servicing.
- Understand customer needs (family size, age, budget, existing cover) and suggest suitable plans and cover options.
- Follow up on warm leads,



pending proposals and renewals to maximise conversions and persistency.
- Accurately capture and update customer details, call notes and disposition codes in the CRM/system.
- Achieve daily/weekly/monthly calling, talktime, lead and sales targets as defined by the team leader.
- Maintain high call quality, adherence to scripts/guidelines, and handle objections and basic complaints politely.
- Ensure compliance with IRDAI and company guidelines no misselling, clear disclosure of terms, and proper consent on recorded lines.

Freshers with good communication skill can apply

For more information please call Gopakumar@(phone hidden)

📌 Relationship Manager-VRM channel/ Bancassurance/Tele-2.8L (Noida)
🏢 Wego Consultants
📍 Noida