Role & responsibilities

- Manage high volume inbound calls from patients, providers, and pharmacies regarding therapy status, prescriptions, and program questions.
- Support callers across Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support processes.
- Build trust and rapport with patients, caregivers, and healthcare providers through clear, confident, and empathetic communication.
- Simplify complex healthcare, insurance, and reimbursement information into language patients can easily understand.

- Manage call flow and back-to-back conversations while meeting Average Handle Time, First Call Resolution, and quality expectations.
- Respond to vulnerable, frustrated, or anxious patients with composure,



recognizing emotional cues and adapting your approach accordingly.

Preferred candidate profile

- Bachelors degree preferred, or equivalent experience.
- Minimum two years of experience in an international contact center or inbound voice support environment.
- US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Advantages Verification, Prior Authorization, or PAP.
- Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.

📌 Pharmacy Patient Care Coordinator (Bengaluru)
🏢 Allegis Group
📍 Bengaluru