Job Title: Senior Product Manager
Experience: 6-10 years total, 4+ years in Product
Previous Exp: Previously worked as Product Manager

Role overview

You will own the end-to-end product for our consumer booking experience and the service-partner app. This is a hands-on role for someone who has shipped consumer products at scale in India and is comfortable going from customer calls to SQL to sprint planning in the same day.

Key responsibilities

- Own the product vision and quarterly roadmap for the customer app, web app and partner app.
- Prioritise using data, customer insight and unit economics (CAC, contribution margin per booking, LTV).
- Improve fulfilment: matching and dispatch logic, slot availability, partner utilisation, cancellations and no-shows.
- Work with Ops, Customer Support, Marketing and Finance to launch features end to end, including rollout and training.
- Set product-management practices: discovery rituals, PRD templates, release notes, post launch reviews
- Identify new categories, subscription plans and bundles that raise order frequency.
- Drive conversion, repeat rate and NPS through pricing clarity, trust signals, reviews and post-service support.
- Design for Indian consumers: vernacular support, UPI-first payments, COD fallback

Required skills & qualifications





- 6-10 years of experience, with 4+ years as a product manager on consumer (B2C) apps.
- Shipped at least one mobile product having 100,000+ downloads in India.
- Experience in a marketplace, on-demand or hyperlocal business (home services, quick commerce, mobility, food delivery or similar).
- Strong analytical skills: comfortable writing SQL, building funnels and cohorts, and reading A/B test results.
- Track record of improving conversion, retention or repeat-order metrics, with numbers to show for it.
- Working knowledge of mobile app development, APIs and backend systems enough to scope and challenge estimates.
- Explicit written and verbal communication in English; Hindi or Telugu is a plus for customer and partner research.
- Built products for a blue-collar or gig workforce (partner onboarding, payouts, training, incentives).
- Experience with dispatch, routing or supply-demand matching algorithms.
- Pricing, subscriptions or membership programmes in consumer businesses.
- Hands-on use of AI/LLM features in production(chatbots, recommendations, support automation).
- Startup experience taking a product from early traction to scale.

Interested candidates can drop cv to [email protected]

📌 Senior Product Manager (Hyderabad)
🏢 Kapston Services
📍 Hyderabad