Role & responsibilities

The Customer Support Executive will serve as the primary contact point for Raka Oil Company's dealers, distributors, retailers, and end customers. This role is critical for ensuring high levels of customer satisfaction, resolving issues efficiently, and supporting the field sales team by handling internal and external inquiries related to products, orders, and services.

Preferred candidate profile

- Education: Bachelor's degree in any field.
- Experience: 1 to 3 years of experience in a formal Customer Service or Telesales role, preferably within the automotive, manufacturing, or distribution sectors.
- Communication: Exceptional verbal and written communication skills with a explicit, polite, and persuasive telephone manner.
- Technical Aptitude: Ability to quickly learn and articulate technical product information (automotive oil grades, types, etc.).
- Software Proficiency: Proficient in using CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Excel, Word).
- Key Traits: Strong problem-solving skills, high patience level, and a customer-first attitude.

📌 Walk-in || Customer Support Executive (Pimpri-Chinchwad)
🏢 Raka Oil
📍 Pimpri-Chinchwad