09 Oct
|
Winjit Technologies
|
Mumbai
09 Oct
Winjit Technologies
Mumbai
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat for issues related to software products.
- Troubleshoot and resolve customer complaints in a timely and qualified manner.
- Collaborate with internal teams to identify and implement solutions for recurring issues.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-5 years of experience in a similar role providing technical support for software products.
- Strong problem analysis and problem-solving skills with ability to troubleshoot complex issues.
- Proficiency in following processes: support process, troubleshooting techniques, escalation procedures.
📌 Support Engineer (Mumbai)
🏢 Winjit Technologies
📍 Mumbai