- Handle customer inquiries, complaints, and feedback via phone calls in a professional and courteous manner.
- Resolve customer issues promptly and efficiently by providing accurate information and solutions.
- Maintain records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-2 years of experience in an International Voice Process (IVP) setting.
- Excellent communication skills for effective interaction with international clients.
- Strong problem-solving skills to resolve customer queries quickly and accurately.