Role & responsibilities :

- Drive centre performance by monitoring B2B/B2C footfalls, conversions, revenue, and profitability.
- Partner with Centre Heads, doctors, pharmacists, and counsellors to improve patient conversions and business outcomes.
- Lead patient counselling initiatives, including financial counselling, treatment guidance, and patient engagement throughout the treatment journey.
- Monitor telecalling activities, patient follow-ups, appointment scheduling, and conversion tracking.
- Enhance patient experience, patient satisfaction, and NPS through effective service delivery and staff training.
- Coordinate with cross-functional teams (Operations, IT, HR, Finance, Marketing, Embryology, Biomedical, etc.) to ensure smooth centre operations.
- Ensure adequate staffing, onboarding, training, and employee productivity.
- Support local marketing initiatives,



digital engagement, online reputation management, and business development activities.
- Maintain compliance with SOPs, operational policies, and organizational standards.

Preferred candidate profile

- Graduate/Postgraduate with 3-7 years of experience in healthcare, hospital, IVF, clinic, or centre operations.
- Solid experience in operations management, patient counselling, business performance, and team handling.
- Excellent communication, stakeholder management, and problem-solving skills.

Hiring Across Multiple Locations:

Mumbai- Thane, Ghatkopar, Kalyan, Bhiwandi

Interested candidates can share their updated resume at:

[email protected]

📌 Deputy Operations Manager (Panaji)
🏢 Indira IVF Hospital
📍 Panaji