Job Description

Key Responsibilities

- Service Management & Governance: Own end-to-end service delivery, ensuring all IT operations meet established Service Level Agreements (SLAs) and achieve SOW deliverables.
- Incident & Problem Management: Oversee the ITSM (IT Service Management) lifecycle, utilizing frameworks like ITIL. Drive root-cause analysis for major incidents to prevent recurrence.
- Infrastructure Operations: Monitor system performance, availability, and uptime across infra as per SOW, Project Documentation and Project Sign Off. Deliverables and documentation linked to Payments.
- Vendor & Stakeholder Management: Manage third-party vendors and service contracts, ensuring partners adhere to agreed-upon service standards.
- Security & Compliance: Enforce cybersecurity compliance and ensure robust business continuity and disaster recovery (DR) plans are in place for projects.
- Financial Oversight: Assist in developing and managing the infrastructure operational budget project wise.

Qualifications & Requirements





- Education: Bachelors degree in Computer Science, Information Technology, or a related field.
- Experience: 4+ years in IT service management, with a strong background in leading 24x7 infrastructure support teams.
- Certifications: ITIL v4 Foundation (required), ITIL Managing Skilled/Strategic Leader (preferred), COBIT, or PMP.
- Technical Acumen: Deep understanding of enterprise infrastructure concepts (networks, servers, storage, virtualization, security and cloud architecture).
- Core Competencies
- Leadership: Ability to motivate cross-functional teams and collaborate with senior business stakeholders.
- Communication: Exceptional client-facing and internal communication skills for conducting regular service reviews.
- Analytical: Data-driven mindset to analyze service performance metrics and implement corrective actions.

📌 Project Manager (Mumbai)
🏢 ValuePoint
📍 Mumbai