Job Summary

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Telecom Operations Specialist for Genesys Cloud Voice

Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!

Responsibilities

- Be detail-oriented and collaborative with your team and teams throughout the company
- Thrive in a high performance, fast-paced setting
- Be an excellent multitasker
- Be a self-starter and someone that can manage their day to day tasks and goals independently
- Have a positive attitude and willingness to take on new tasks as they arise
- Be very customer focused and eager to engage when issues are encountered
- Have excellent communication skills (verbal written)
- Be a solution-oriented problem solver
- Create and update processes and policies as needed to improve customer experience
- Follow set team procedures and instructions to complete daily tasks
- Work with customers and providers to facilitate customer number porting and purchasing
- Communicate with customers via email to provide status of their orders in real time




- Enter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standards
- Maintain high level of accuracy for all customer orders
- Manage, create, and coordinate requests through multiple databases
- Work with our telecom providers to diagnose and resolve issues
- Monitor existing telecom utilization and help in capacity planning
- Communicate regularly with colleagues and management
- Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues
- Provide assistance and support for our Customer Care organization in resolving cases

What kind of team are we

We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.

Minimum Requirements

- Bachelor s degree and a minimum of 2 years of related experience
- Experience managing projects and driving successfully to completion
- Knowledge of Microsoft Office; Intermediate knowledge of Excel preferred
- Experience with carrier telecom operations, such as number purchasing, porting, and provisioning
- Excellent communication skills (verbal, non-verbal written)
- Must be a solution-oriented problem solver
- Self-motivated and must work well independently

Ideal candidates will also have experience with

- Telecom provisioning, carrier support and number porting.
- Telecom regulations
- Project Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Telecom Operations Specialist (Chennai)
🏢 Genesys
📍 Chennai