- 815 years of IT Service Management experience.
- 4+ years working on the ServiceNow platform.
- Experience in enterprise support environments and managed services.
- Prior experience as Service Delivery Manager, ITSM Lead, or Service Transition Manager preferred. ITIL 4 Foundation or ITIL Intermediate/Managing Professional
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist
- PMP, Prince2, or Agile certifications are advantageous
Positive-to-Have
- Exposure to SAP S/4HANA migrations or upgrades.
- Knowledge of SAP Solution Manager, ChaRM, and monitoring tools.
- ITIL / PMP / Prince2 / Agile certifications.
- Experience in global delivery and multivendor environments.