Role & responsibilities

A structured Mystery Audit Program across its partner workshop (GAA) network to independently verify service quality, branding-kit adherence, and Job Card (JC) process compliance. As a Field Auditor, you will conduct unannounced, evidence-based ground audits at partner workshops in your assigned cluster, capturing standardized checkpoint data that feeds directly into leadership reporting, CAPA (Corrective and Preventive Action) tracking, and network-wide quality scorecards. This is a high-mobility, field-first role. You will be expected to independently plan your daily route across multiple workshops, gather GPS- and camera-tagged evidence in office, and escalate non-adherence issues through the defined action matrix, all while meeting a demanding daily coverage target.

Preferred candidate profile

Plan and execute a daily route covering 4-5 partner workshops per day within your assigned city/cluster, per the monthly roster. • Conduct on-ground mystery audits against the standard 19-point audit checklist spanning branding, infrastructure,



customer experience, and Job Card / Business Leakage checks. • Capture GPS-tagged photo and video evidence at each workshop, including parked-vehicle counts for Business/JC Leakage verification. • Record findings accurately and in real time using the designated audit data-collection tool (Microsoft Forms) immediately after each visit. • Conduct branding-kit adherence feedback calls with workshop points of contact where gaps are identified. • Flag non-compliance and Job Card Leakage cases for investigation, following the defined escalation and action matrix. • Coordinate with the Central Audit Team, Garage Engagement Team, and Recon Team on CAPA closure and repeat-visit follow-ups. • Maintain roster adherence, visit-count accuracy, and audit quality in line with monthly performance targets. • Escalate access issues, workshop unavailability, or safety concerns promptly to the Ops Tower Team.

📌 Audit Executive (Chennai)
🏢 Spinny
📍 Chennai