- Monitoring Alert Handling
- Monitor network devices, servers, applications, and circuits using enterprise monitoring tools.
- Validate alerts (false positive vs. genuine issue) and follow predefined workflows.
- Perform basic troubleshooting before escalating to L2 teams.

- First-Level Troubleshooting

- Perform basic connectivity checks (ping, traceroute, port checks).
- Check switch/router/firewall reachability.
- Review device status, interface errors, CPU/memory usage.
- Execute documented tasks such as service restarts or log collection.

- Incident Management Escalation

- Log all incidents with accurate details in ITSM tools.
- Escalate unresolved issues to L2 based on SLA.
- Participate in shift handovers and maintain complete documentation.

- Documentation Reporting

- Update shift logs, incident notes, and runbooks.
- Report recurring issues to senior engineers.

- Collaboration Continuous Learning

- Coordinate with global teams as required.
- Learn advanced troubleshooting techniques and shadow senior engineers.

`},{title:"Technical Skills",content:`
- Basic understanding of TCP/IP, DNS, DHCP, VPN
- Basic routing switching knowledge (VLANs, STP,



basic routing protocols)
- Familiarity with monitoring tools (PRTG, SolarWinds, BMC, Nagios)
- Basic firewall concepts (ACLs, NAT, VPN basics)
- OS basics: Windows/Linux resource checks
- Understanding of ITIL incident lifecycle

`},{title:"Soft Skills",content:`
- Communication clarity and discipline
- Attention to detail and accuracy
- Willingness to learn and follow processes
- Ability to work in 24 7 shift rotation
- Team collaboration and accountability

`},{title:"Experience Qualifications",content:`
- 0-2 years experience in NOC, IT support, or network operations
- Bachelor s degree in IT, Computer Science, or similar field
- Preferred certifications: CCNA, CompTIA Network+, ITIL Foundation
- Language skills: English (mandatory), German B2; Spanish is a plus

`}],

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Junior NOC Engineer - Level 1 (Chennai)
🏢 Changepond Technologies
📍 Chennai