Location: Chennai

Job Type: Full-Time

Experience: 2 - 5 Years

About the Company:

Sree Nandhee s Technologies is a well-established company with 27 years of experience in the solar energy field. We are currently expanding our team to manage and execute cutting-edge solar projects.

Job Overview - Senior Back Office - Sales Operations

We are looking for an experienced and target-oriented Senior Back Office - Sales Operations professional to support the sales team in customer coordination, appointment fixing, sales follow-ups, CRM updates, and order processing. The candidate should have good communication skills, be organized, and be comfortable handling multiple customer calls and follow-ups.

Key Responsibilities

- Handle inbound and outbound customer calls and respond to customer enquiries.
- Make regular follow-up calls with leads, prospects, and existing customers.
- Fix customer appointments for the sales team through calls and follow-ups.
- Coordinate with the sales team to ensure timely customer meetings and follow-ups.
- Enter and update Sales Orders (SO) and Purchase Orders (PO) in the CRM accurately.
- Maintain and regularly update customer and lead information in the CRM.
- Follow up on quotations, enquiries, appointments, and pending orders.
- Support the sales team in lead conversion and revenue generation.
- Coordinate with internal teams to ensure smooth order processing and customer communication.
- Track daily calls, follow-ups, appointments, and sales activities.
- Achieve assigned call,



appointment, follow-up, and sales support targets.
- Prepare basic sales reports and provide regular updates to the management.
- Handle customer queries professionally and ensure proper communication until closure.

Requirements
- 2-5 years of experience in Sales Back Office, Sales Coordination, Telecalling, Inside Sales, or Sales Operations.
- Valuable communication and customer-handling skills.
- Experience working with CRM software.
- Basic knowledge of Sales Orders, Purchase Orders, quotations, and sales processes.
- Strong follow-up and coordination skills.
- Target-oriented and comfortable working with daily/monthly targets.
- Good MS Excel and computer skills.
- Ability to handle multiple calls and tasks simultaneously.

Key Performance Areas (KPI)
- Number of customer calls handled.
- Outbound follow-ups completed.
- Customer appointments fixed.
- Lead follow-up and conversion support.
- Sales Order and Purchase Order accuracy.
- CRM data accuracy and timely updates.
- Contribution towards sales team revenue and targets.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Back Office Executive - Sales Operations (Chennai)
🏢 SREE NANDHEES TECHNOLOGIES
📍 Chennai