- Play the role of Technical Project manager
- Work allocation for the member and the shift
- Monitor and Track activities performed by the team
- Control the team by issue and work based analysis
- Prepare deck for client and present for your module track tower
- As Technical PM Operations Prod Support Standpoint Actively participate in applications production support to understand the issue and guide the team
- Act as the primary contact for business stakeholders coordinating closely with offshore teams
- Facilitate incident problem and change management
- Participate in troubleshooting root cause analysis RCA and resolution of complex application and data issues
- Oversee impact due to production releases monitoring ing and operational readiness
- SLA and compliance adherence and reporting
- Drive continuous improvement mentor support teams and ensure explicit communication across operations development and business users
Key Skills
- Shift lead operations lead
- Coordinate between shifts
- Handovers
- Process improvement
- Monitor and tracking of activities in the shift
- ServiceNow SNOW
- Incident Problem Change Release Management reviews
- Required Skills Competencies
- Strong technical and PM experience in handling ETL L2L3 supports
- Proven ability to troubleshoot ETL failures performance issues
- Experience in assisstingtracking and controlling monitoring ing job scheduling and performance optimization in production environments
- Expertise in service delivery frameworks
- Excellent leadership communication and Problem Solving skills during chaotic situations
Education
Bachelors degree in computer science Information Technology or related field
Certification preferred
Skills
Mandatory Skills : Project Planning
📌 Project Manager (Chennai)
🏢 LTM
📍 Chennai
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