Role Overview

We are seeking an experienced Support Lead to manage and support mission-critical Tier-1 applications. The ideal candidate will possess robust expertise in AWS cloud technologies (80%), Java technologies (20%), application support, incident management, observability, and authentication/authorization frameworks. The role involves ensuring high application availability, troubleshooting production issues, leading root cause analysis, and driving operational excellence.

Key Responsibilities

- Lead production support activities for critical Tier-1 applications.
- Manage and resolve high-priority incidents within defined SLAs.
- Perform troubleshooting and support for AWS-hosted applications and services.
- Drive Incident Management, Problem Management, and Root Cause Analysis (RCA).
- Monitor application health using observability tools and proactively identify issues.
- Coordinate with development, infrastructure, security, and business teams during critical incidents.




- Support authentication and authorization solutions using SAML, OAuth, and Active Directory.
- Manage enterprise messaging systems including Kafka and MQ.
- Ensure application security, availability, performance, and reliability.
- Participate in release support, deployment validation, and production readiness reviews.
- Create operational documentation, knowledge articles, and support runbooks.
- Mentor support engineers and provide technical leadership.

Mandatory Skills

AWS (Primary Skill - 80%)

- AWS Lambda (Design & Troubleshooting)
- Amazon S3 (Design & Troubleshooting)
- Amazon EC2 (Design & Troubleshooting)
- Event & Messaging Services
- Cloud Operations & Monitoring

Java Technologies (20%)

- Java/J2EE
- Spring Framework
- Spring Boot
- REST APIs
- Microservices Architecture

Database

- SQLRole & responsibilities

📌 Aws Support Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad