Key Responsibilities

Store Operations Management

- Oversee daily operations of the Instamart Dark Store, ensuring smooth functioning across all departments.
- Manage First Mile processes including inbound, put-away, inventory accuracy, and stock health.
- Supervise Last Mile operations ensuring timely order dispatch, rider coordination, and customer order accuracy.
- Maintain optimal stock levels and coordinate with central teams for replenishment.

Team & Roster Management

- Lead, supervise, and motivate store staff including pickers, packers, and supervisors.
- Prepare, manage, and monitor staff rosters based on demand forecasting and peak-hour requirements.
- Conduct regular training, performance reviews, and conflict resolution.

Cold Chain & Freezer Temperature Compliance

- Ensure strict monitoring of freezer and chiller temperature as per guidelines.
- Maintain and log temperatures for:
- Chocolate: +15C to +20C (cool & dry storage)
- Ice Cream: 18C or below
- Frozen Products: –18C or below
- Chilled Items: +1C to +4C





- Conduct regular audits to ensure product quality and shelf-life compliance.

Communication & Reporting

- Handle daily email communication with central operations, HR, supply chain, and last-mile teams.
- Prepare operational reports including attendance, performance, shrinkage, and SLA adherence.
- Address escalations, resolve operational issues, and ensure SOP compliance.

Customer Experience

- Ensure minimal order delays, high order accuracy, and quality compliance.
- Investigate complaints and coordinate with relevant teams for closure.

Requirements

- Minimum 3+ years of experience in retail, e-commerce, warehouse/dark store management, or similar operations.
- Strong experience in team handling, roster planning, and store leadership.
- Knowledge of cold-chain management and product temperature requirements.
- Excellent communication skills, email etiquette, and basic MS Office/Google Sheets knowledge.
- Ability to manage high-pressure situations and rapid-paced operations.

📌 Store Manager (Chennai)
🏢 Veerwal Getwork Services
📍 Chennai