About the Role:

The role primarily requires solid international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities:

- Candidate should have prior work experience in international voice support (US/UK/EU).
- Respond to and resolve tickets over calls in a timely and professional manner.
- Troubleshoot hardware, software, and basic networking issues.
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.





Required Skills Qualifications:

- Minimum 1 to 4 years of experience in an international voice process is mandatory.
- Excellent verbal communication and customer handling skills.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Willingness to work in US/rotational shifts.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer support / Technical support (US Voice) Professional (Chennai)
🏢 Ciber
📍 Chennai