09 Oct
|
IntouchCX
|
Bengaluru
09 Oct
IntouchCX
Bengaluru
Roles and Responsibilities :
- Handle customer inquiries through email, chat, and blended processes to resolve issues efficiently.
- Process customer requests, troubleshoot problems, and provide solutions in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-4 years of experience in BPO/Call Centre setting.
- Proficiency in handling multiple channels (email, chat) for customer communication.
- Strong understanding of blended process workflows and procedures.
- Ability to work on rotational shifts including night shifts.
📌 Customer Service Associate (CSA) Non-Voice (Bengaluru)
🏢 IntouchCX
📍 Bengaluru