09 Oct
|
Arotha Profconsul
|
Bengaluru
09 Oct
Arotha Profconsul
Bengaluru
Roles and Responsibilities :
- Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
- Utilize semi-voice technology to handle high-volume calls while maintaining accuracy and efficiency.
- Collaborate with internal teams to troubleshoot complex issues and escalate when necessary to ensure prompt resolution.
- Analyze call quality metrics to identify areas for improvement and implement changes to enhance overall performance.
Job Requirements :
- 3-6 years of experience in a similar role within the BPO/Call Centre industry.
- Solid communication skills with excellent verbal expression blend (phone) or written communication abilities (email/chat).
- Proficiency in handling multiple conversations simultaneously using blended processes.
📌 Customer Support Associate (Bengaluru)
🏢 Arotha Profconsul
📍 Bengaluru