1. Patient Experience & Front Office Management-

- Ensure warm, empathetic, and professional patient interaction at all touchpoints.

- Manage patient registration, appointment scheduling, and check-in/check-out processes.

- Guide patients regarding consultation flow, diagnostics, billing, and procedures.

- Maintain minimal patient waiting time and smooth patient flow coordination.

- Ensure privacy and confidentiality of sensitive fertility-related information.

2. Appointment & Coordination Management -

- Coordinate appointments between doctors, embryologists, counsellors, and diagnostic teams.

- Follow up with patients for repeat visits, procedures, and treatment cycles.

- Manage IVF cycle calendars and ensure timely communication with patients.

- Coordinate with OT/lab for procedure scheduling (IUI, IVF, embryo transfer, etc.).

3.



Patient Counselling Support & Communication -

- Provide basic information regarding treatment processes, documentation, and next steps.

- Support counsellors and doctors in managing patient queries.

- Ensure explicit communication of instructions (fasting, medication, test schedules).

- Handle emotionally sensitive situations with empathy and professionalism.

4. Billing & Documentation Accuracy -

- Ensure accurate billing for consultations, procedures, packages, and investigations.

- Verify documentation completeness (consent forms, ID proofs, reports).

- Coordinate with finance for payment collections and receipts.

- Maintain daily revenue reconciliation at front desk.

📌 Guest Relation Executive (Gurugram)
🏢 CK Birla Healthcare
📍 Gurugram