The People Partner, Specialist I role is responsible for responding

to advanced and complex inquiries from employees, executing People & Culture

transactions and data reporting using Workday and other systems. The role includes

handling elevated and escalated requests, updating employee data and assisting

employees directly by performing consultative actions or through third-party vendors. This

role requires outstanding attention to detail and an appetite for constantly improving People &

Culture system, processes, and reports.

The difference between Specialist I and II reflects increasing depth, breadth, and

impact—progressing from executing complex transactions and resolving advanced

inquiries to owning highly complex or escalated work, operating as a trusted partner, and

leading improvements in systems, processes, and data quality.

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Top 3 Core Competencies:

• Customer-Centric Service & Advisory

• Operational Excellence & Data Accuracy (Workday Expertise)

• Continuous Improvement & Problem Solving

About the Role: What You'll Do

• Provide excellent customer service in response to elevated and complex P&C;

inquiries from employees, P&C; business partners, and managers via multiple intake

methods such as email, chat, phone, or ticketing systems

• Handle inquiries with accuracy and speed by using knowledge guides and resources

found in multiple HR systems

• Apply a case tool to record all inquiries, customer details, case information, and

updates. Communicate resolutions to the requester or raise more complex issues

to the right team.

• Carry out employee data updates directly, including bulk EIB imports into the

Workday system, and offer validation for business process data mapping

• Handle critical issues from Tier 1 and apply the case tool to document inquiries,

customer information, case data, updates, and communicate resolutions to the

requester.





• Complete People & Culture transactions and data reporting using Workday and

other systems

• Handle elevated and advanced requests, updating employee data, and assisting

employees directly by performing consultative actions or through third-party

vendors

• Maintain keen attention to detail and a drive for ongoing improvement of People &

Culture systems, processes, and reports

• Support your assigned region, working within the relevant shift pattern and hours to

provide support to your stakeholders accordingly.

What We're Looking For

• 2+ years of experience operating within a P&C; Tier 1 customer care environment

• Acute knowledge of local benefits, talent acquisition, and Workday data

maintenance processes and policies

• Verified experience in managing detailed issues effectively and swiftly

• Outstanding customer service skills and ability to handle advanced requests

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• Experience handling large-scale EIB loads and verifying business process data

mapping in Workday

• Strong advisory skills and ability to assist employees directly or through third-party

vendors

• Careful focus and a strong dedication to advancing People & Culture systems and

processes

• Strong communication abilities and capacity to collaborate effectively within a

group

• Ability to apply multiple HR systems and case tools effectively





Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

*Философия на възнаграждението* Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.

📌 People Partner, Specialist I (India)
🏢 Aristocrat
📍 India