Job DescriptionOur team is at the heart of building and improving the servicing technology that supports every aspect of the Chase offering, including current market expansion. We are looking for solution-oriented, commercially minded, customer-focused product talent, used to working in an agile environment, who want to be part of building an exceptional user experience within a diverse and inclusive team.As a Senior Product Associate at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and supports the end-to-end product life cycle. You act as the voice of the customer, turning customer and operational problems into requirements that deliver measurable value. Partnering closely with engineering, design, operations and control colleagues, you help guide features from discovery through launch, gather feedback, and ensure a top-tier client experience — with a strong commitment to scalability, resiliency and stability.You will help lead the development, testing, implementation and maintenance of our Voice & Chat platform (Amazon Connect) to enable delivery of an industry-leading customer service experience across the UK and Germany, scaling to other European markets.Job responsibilitiesContribute to the roadmap and objectives for our customer service operations technology platform, owning defined voice and chat journeys end-to-endTake responsibility for the successful delivery of your product areas, ensuring they meet the acceptance criteria of your stakeholdersTranslate customer and agent problems into PRDs, epics and INVEST user stories with clear, testable acceptance criteriaPartner with the Tech Lead and Solution Architects to ensure alignment and feasibility of product, technical vision and requirements across Amazon Connect,



AWS services and SalesforceCreate testing and implementation plans, and support release readiness and post-launch validationEnsure the product meets all legal, regulatory, risk and control requirements across UK and EU regimesDefine baselines and track outcomes against platform metrics such as FCR, AHT, CSAT and NPSRepresent Product in availability, incident and resilience reviews, converting findings into prioritised backlog itemsBe hands-on, detail-oriented and outcome-focused, as well as a strong team playerDemonstrate experience delivering and scaling customer service operations technology productsHave experience in a complex software environment with Agile/Scrum developmentRequired qualifications, capabilities and skillsShow strong experience with planning, prioritizing and maintaining product backlogsDemonstrate strong experience assessing value, developing cases, and prioritizing stories, epics and themes so that work focuses on maximum value and aligns with product strategyPossess strong working knowledge of Agile principles, processes and best practicesExhibit experience with hypothesis-driven development, product experimentation and product analyticsCommunicate strongly and feel comfortable explaining design, architecture and roadmap to a wide range of audiences from both technology and business backgroundsDemonstrate sound judgement on regulatory, risk and control requirements within financial servicesGood understanding of process mapping and customer journey mappingExperience with CaaS products and Operations or Customer ServiceKnowledge of Amazon Connect and its out-of-the-box functionality and toolsExposure to Salesforce or comparable CRM platformsExperience delivering across multiple European marketsPreferred qualifications, capabilities and skillsAwareness of conversational AI or AI features around this domain

📌 Senior Product Associate (Bengaluru)
🏢 Jp Morgan
📍 Bengaluru