Job SummaryWe are looking for a multi-skilled Asset Management Analyst who can effectively oversee Asset Management Deliverables and also work with EUC Function on a very large scale for global clients of HCL. Asset Management Services We are looking for a multi-skilled Asset Management Analyst who can effectively oversee Asset Management Deliverables and also work with EUC Function on a very large scale for global clients of HCL. Primary responsibilities are:
- Asset Management/Stock Management /Procurement
- Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations
- Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution)
- Customer Relationship Management
- SLA/OLA Management for all Asset Management Deliverables and its reporting
- Regular reviews with Customer and internal teams/vendors as applicable
- Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
- Extensive knowledge on ITSM Tool Set (ServiceNow)
- Demand and Forecast analysis and understanding key Business needs/suggestions
- Reporting and MIS
- Oversee Projects
- OEM Vendor Relationship Management Skills, Experience and Qualification Required Business Skills:
- Understanding of EUC and Desk Side Support FSO Management
- Ability to work in a Matrix managed environment
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- To work through issues analytically to a successful conclusion
- Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc
- Ability to understand best practices internally/externally on EUC related activities.
- Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etc Personal Skills
- Robust customer service skills
- Must be detail oriented and self-motivating
- Strong Written and Verbal Communication Skills at senior level,
- Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
- Flexibility with respect to time – client deliverables need to be met with a Can do attitude
- Excellent problem solving / quantitative/ analytical skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Must be detail oriented and self-engaging
- Ability to motivate people and teams,




- Ability to write business cases and justification documents, Ability to manage multiple work streams
- Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
- Ensure quality and timely delivery of customer requirements
- Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of ClientsTechnical Skills:
- Understanding End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones and industry wide OS and applications
- Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database
- Experience to Managing the entire Life Cycle Management operations of all IT Assets
- Capable of developing AM process different activities
- Capable developing New joiner and Leaver process as per the Client needs
- Experience to Managing the entire Life Cycle Management operations of all IT AssetKey ResponsibilitiesAsset Management/Stock Management /Procurement
- Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations
- Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution)
- Customer Relationship Management
- SLA/OLA Management for all Asset Management Deliverables and its reporting
- Regular reviews with Customer and internal teams/vendors as applicable
- Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
- Extensive knowledge on ITSM Tool Set (ServiceNow)
- Demand and Forecast analysis and understanding key Business needs/suggestions
- Reporting and MIS
- Oversee Projects
- OEM Vendor Relationship Management
- Understanding of EUC and Desk Side Support / FSO Management
- Ability to work in a Matrix managed environment
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- To work through issues analytically to a successful conclusion
- Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc




- Ability to understand best practices internally/externally on EUC related activities.
- Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etcSkill RequirementsUnderstanding End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones and industry wide OS and applications
- Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database
- Experience to Managing the entire Life Cycle Management operations of all IT Assets
- Capable of developing AM process different activities
- Capable developing New joiner and Leaver process as per the Client needs
- Experience to Managing the entire Life Cycle Management operations of all IT Assets
- Demand and Forecast analysis and understanding key Business needs/suggestions
- Asset Inventory/ITSM Tool/AMDB Implementation/Inventory report
- Asset Procurement Process/ Budget Tracking/ Asset Delivery Tracking/Provision process/Asset Audit/Periodic Reporting
- Tracking and Remediation of Missing Assets and its reconciliation
- Blanco/Degaussing along with Disposal process
- Working knowledge with Value Added Reseller (VAR)
- Accessories or Peripherals procurement and deployment process
- Experience with SCCM
- Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.Other RequirementsStrong customer service skills
- Must be detail oriented and self-motivating
- Strong Written and Verbal Communication Skills at senior level,
- Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
- Flexibility with respect to time – client deliverables need to be met with a Can do attitude
- Excellent problem solving / quantitative/ analytical skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Must be detail oriented and self-motivating
- Ability to motivate people and teams,
- Ability to write business cases and justification documents, Ability to manage multiple work streams
- Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
- Ensure quality and timely delivery of customer requirements
- Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients

📌 Engineer - Asset Management, Servicenow (Bengaluru)
🏢 HCL
📍 Bengaluru